AFTER HOURS – House Call Doctor Ph: 135566
PHONE CALLS – Our doctors do not take phone calls during consultations however our receptionists will take your details and the doctor will contact you at their earliest convenience, or arrange a telehealth or video-health appointment with you if appropriate.
RESULTS – Patients will always be contacted by the doctor or nurse with any significantly abnormal test results.
EMAILS – Clifton Beach Medical does not accept e-mails as a legal form of contact. Any e-mails received regarding medical symptoms or conditions will not be answered by a Doctor. Please phone the surgery for all appointments and any medical enquiries.
PRIVACY – This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
PATIENT FEEDBACK & COMPLAINTS – From time to time this practice will conduct surveys in the form of a questionnaire to obtain consumer input into the running of the practice. These surveys are completely confidential and help us improve our services.
Any complaints you may have can be dealt with by an external organisation you can contact the Queensland Office of the Health Ombudsman Ph: 133646
HOME VISITS – Home visits are not normally done by our practice however they may be done at the discretion of the Doctor for the regular patients of the practice.
Visits to private patients in nursing homes are attended to during and after hours.
RECALL SYSTEM – Our practice is committed to preventive care. We may issue you with a reminder notice or phone call from time to time, to remind you of follow up appointments and preventive health services appropriate to your care.
PRACTICE ETHICAL CODE – This practice is committed to providing comprehensive General Practice care to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential.
All equipment used for surgery is ultrasonically cleaned and autoclaved.